KEY POINTS

General Policies

Conduct – We try hard to uphold a family-oriented environment. As such, we expect proper and respectful conduct on our premises at all times. We do not permit impolite conduct toward our members, guests, employees (“Team Members”), vendors, or property, including but not limited to offensive, vulgar, disrespectful, indecent, violent, aggressive, threatening, harassing, hostile, stalking, fraudulent, or other unsuitable conduct or communications.

Etiquette –  For the comfort of all members, we ask that you follow the general courtesy guidelines.

Arriving at the Club

Get Set for Success

  • Park in appropriate spaces, leaving motorcycle and other designated spaces free.
  • Lock your vehicle.
  • Leave valuables at home.
  • Have your membership card (physical or electronic) ready to ensure a quick check in.
  • Avoid the use of perfume, cologne and body sprays. Antiperspirant is encouraged.

Courteous Is the New Cute

  • Keep an eye on your kids in all public spaces.
  • For the health of our members, keep sick kids at home. Locker/Shower Room.
  • There is a fee to use the showers and lockers.
  • Respect. Refresh. Restore.
  • Do not store valuables in your locker.
  • No photography or cameras are allowed in any locker room.

Kids Classes

  • Arrive to class on time.
  • Claim only your own space and equipment.
  • Limit conversations to before and after class.

Pickleball

Court Reservations. You must call (972-315-7495) or stop by the Vistara Sports front desk to reserve your court time. As part of the check-in process, we will collect the walk-in fee at the front desk when your group members arrive to use the reserved court.

Court Usage. Only pickleball may be played on a pickleball designated court with proper pickleball equipment. No food or drinks, except water, are allowed on the courts.

Pickleball Dress Code:

  • Bathing suits are not permitted.
  • Shirts must be worn at all times.
  • Cut-offs and ragged clothing are not permitted.
  • Proper court footwear is required.
  • Attire designed specifically for racquet sports is suggested.

Cancellation & Court Reservation No-show Costs – You may request to cancel your reservation by calling (972-315-7495) or stopping by at the Vistara Sports front desk. Your refund will be in the form of credit for future court reservation. This credit will expire within 90 days.

Other

  • Physical Examination and Health – We strongly encourage you to consult your doctor and have a complete physical examination prior to beginning any new exercise. By using Vistara Sports’s premises, facilities, equipment, services, activities, events or products (“Use of Vistara Sports Premises and Services”), you represent that you are healthy enough to engage safely in the Use of Vistara Sports Premises and Services and are in compliance with all required government agency health directives. You acknowledge that Vistara Sports does not provide medical advice.
  • Illness, Sickness, Disease, or Infection – If you have any symptoms associated with, or you may have been exposed to a person with, a communicable, contagious or otherwise transferrable or transmissible illness, sickness, disease, or infection, including, but not limited to, COVID-19, it’s variants and subvariants, or the virus that causes it, SARS-CoV-2, or you otherwise pose a health risk to members, guests, team members or the public at large on account of such status, you may not engage in and will immediately remove yourself from the Use of Vistara Sports Premises and Services. All exposed lesions or rashes must be covered. Furthermore, members and guests must follow all signs, applicable rules or laws, whether posted or not.
  • Cleaning – Vistara Sports employs various cleaning, hygiene, disinfecting, and sanitation protocols related to the operation and maintenance of the premises. Vistara Sports protocols are designed to be consistent with general guidelines, but there are still dangers, hazards and risks of injury or damage, including, but not limited to, illness, sickness, disease, and infection, when engaging in the Use of Vistara Sports Premises and Services. These risks include, but are not limited to, contact with or exposure to other members, team members, guests, or vendors who are ill, sick, or have disease, infection, impairment, or other injury, as well as contact with or exposure to communicable or contagious diseases; infection or infectious agents; pathogens such as viruses, bacteria, fungi, mold or other microorganisms; and other health dangers, hazards and risks that can cause illness, sickness, disease, infection, impairment or other injuries.
  • General Hygiene – We expect you to uphold general personal hygiene. Please wash your hands regularly with soap and water for at least 20 seconds or use our hand sanitizer (or your own, if it contains at least 60% alcohol), especially after use of equipment or fixtures. Avoid touching your eyes, nose and mouth with unwashed hands. Also, please refrain from excessive use of scented oils, lotions, colognes, perfumes or other fragrances out of respect for other members with whom may have fragrance or chemical sensitivities or allergies. It is also expected that you refrain from or avoid smelling of smoke of any kind or other fragrant substances upon entry or use of the premises or at Vistara Sports events.
  • Weapons – You may not possess, display, use or distribute weapons of any kind nor use any object designed for other purposes as a weapon to threaten, harass or harm a person on Vistara Sports’s premises or off Vistara Sports’s premises for any Vistara Sports sponsored, endorsed or operated programs, activities, classes, sessions, seminars, workshops, assessments, events, services, amenities,  or benefits, for any reason except as otherwise expressly allowed by law.
  • Proper Attire – You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area or as appropriate for a specific activity or class.
  • Membership Cards and Check-In – As a member, you may not enter the center without your membership card, whether electronic or physical, which you must present to the front desk prior to entry. Because general access to Vistara Sports’s facility varies by dues price, you must have the required access and be in good standing to be granted general access to a center. If you lose your membership card, you may have to pay a fee to replace it. Membership cards are the property of Vistara Sports and need to be returned on your last day of access. To help verify your identity at member check-in; you are required to have your picture taken for your membership. Pictures are not displayed on membership cards.
  • Personal Belongings – Vistara Sports is not liable or responsible for any lost, stolen, or damaged property, whether from lockers, vehicles, or other locations on the premises. Please inquire in person at the Front Desk for lost articles that may have been found. Phone inquiries regarding lost items are not allowed.
  • Lockers – Please inquire at the front desk to rent Lockers for a fee. Lockers may have a key or combination lock system. You are responsible for always keeping your locker key with you. Do not leave your locker key unattended at any time in the facility. If your locker has a combination lock, you are responsible for remembering your locker number and lock combination. Be sure that your locker is secured before you leave it. You may use our lockers to store items which are needed to participate in Vistara Sports activities. At no time, store perishable and health hazard type of items. Do not bring or store any valuables on the premises, including, but not limited to, watches, jewellery, or cash. Vistara Sports is not liable or responsible for any lost, stolen, or damaged property left in locker(s). Vistara Sports reserves the right to search all our lockers without notice and in our sole discretion.
  • Equipment – You may not modify any Vistara Sports equipment from its intended use. You may not bring in personal equipment, mechanical or otherwise, unless first approved by Vistara Sports, at our sole discretion, any such approval may be revoked at any time for any reason.
  • Parking Lot – Do not leave valuables in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged property from vehicles nor damage to or theft of the vehicle itself.
  • Locker Rooms – There is an additional fee to use the shower and locker room. We expect proper etiquette in our locker rooms. You may not spit, sleep, or engage in any sexual conduct in our locker rooms. For the comfort of all members and guests, please err on the side of modesty and cover up with a towel or appropriate clothing when using the sink area. No photography or cameras are allowed in any locker room.
  • Injuries – If you are injured while on Vistara Sports’s premise, please seek immediate assistance from a Vistara Sports Team Member. A Team Member can provide or arrange for appropriate medical assistance. Vistara Sports is not responsible for, nor will we consider reimbursement of member medical costs, including, but not limited to charges a member may incur for emergency response services, ambulance, etc., in the case of a member medical event or emergency that occurs at Vistara Sports’s premise or events including those off its premise.
  • Leagues – You may not organize your own informal or formal sports leagues, tournaments, or programs, including but not limited to badminton, Pickleball, and Table Tennis leagues. We employ our own Team Members and online tools to facilitate league play at our facility. Vistara Sports retains sole discretion to determine whether a member or guest is engaged in organizing or participating in non-Vistara Sports league play.
  • Solicitation – Unless expressly authorized by Vistara Sports administration team, you may not solicit-whether in person or in writing-any members, guests, or Team Members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.
  • Cell Phones and Other Mobile Devices – Cellular phones and other mobile devices may not be used in photographic or video mode in any locker room, rest room, activity rooms, any private area of the facility, in the childcare facility, or during Vistara Sports’s Camp. All photos or video taken may not include other members unless prior consent is given. Please use common courtesy when using mobile devices in any areas of the facility.
  • Photography and Video – Professional and commercial photography and videography on Vistara Sports premises (or at a Vistara Sports sponsored or affiliated event, program, or activity off of Vistara Sports’s premises) is not allowed without the prior express consent of Vistara Sports administration in writing. Professional and commercial includes, without limitation, any photography or videography that is taken for personal profit, professional gain, or any other commercial purpose (including, without limitation, photography or videography to market or promote any external program, offering, activity, service, product, or brand, including, without limitation, those that compete with Vistara Sports products or services) and may involve professional set-ups (e.g. professional cameras, professional video cameras, professional equipment (lighting, tripods, etc.), crew) and/or personal devices (e.g., a phone or tablet).Vistara Sports Wireless Network. By accessing the Vistara Sports wireless network, you agree not to use the Vistara Sports wireless network to transmit any material that violates any applicable laws, rules or regulations or to defame, harm or threaten or attempt to harm other persons, businesses or other entities. You also agree not to use our wireless network to transmit any material that infringes any copyright, trademark, patent, trade secret or other proprietary rights of Vistara Sports or any third party. You agree not to violate the security or integrity of our wireless network or to use our network to violate the security or integrity of any other network. Any such acts may result in the termination of your membership and your ability to access our facility as well as criminal and civil liabilities. Use of this wireless connection is entirely at your risk and Vistara Sports disclaims all liability for loss of confidential information or damages resulting from that loss. We make no promises, representations or warranties of any kind concerning the suitability or security of this service and specifically disclaim all warranties of fitness for a particular purpose of security. The wireless service is provided “As Is.” You will remain connected to the Vistara Sports wireless network until you disconnect and will connect or be asked to connect automatically upon entry into the Vistara Sports wireless network radius. By using the wireless service, you agree to indemnify us, our officers and agents against all claims, demands, losses, damages, costs and expenses made against or incurred, suffered or sustained arising out of your use of the wireless service and agree that in no event will we be liable for any damages, including but not limited to any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of or inability to use the wireless service. We may block access or terminate the wireless service at any time and for any reason, and assume no liability for doing so. We may record information about your usage of our network and may use or disclose such information, when appropriate, to comply with the law or to protect the rights, property, or safety of Vistara Sports.
  • Food – You may not bring your own food into our facility, or premises, but you may bring clear non-alcoholic liquids in closeable, unbreakable bottles. Catering of food for gatherings must be with written permission from Vistara Sports administration.
  • Alcohol – Consumption of alcohol is prohibited within the premises of Vistara Sports. You must have a written consent from administration if alcohol is permitted for any event gathering. In such cases, consumption of alcohol is limited to the permitted areas. You may not use our equipment, services, facility, or programs while under the influence of alcohol. Vistara Sports in its sole discretion may suspend or terminate your membership for bringing alcohol into a Vistara Sports Center(s), facility or premises.
  • Drugs – You may not use, smell of, possess, or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not use our equipment, services, facilities, or programs while under the influence of illegal drugs. You should not use, or should stop using, any equipment, facilities, service, or program if your prescription, or over-the-counter medication, herbal remedy or caffeinated energy drink adversely impacts or influences your ability to safely use our equipment, facilities, or participate in our programming, services or events.
  • Smoking – You may not smoke, chew, or use any other tobacco or electronic cigarette products or marijuana (as allowed in certain states) on Vistara Sports’s premises including any outdoor areas (e.g., sidewalks or parking lot), or at Vistara Sports’s events.
  • Animals – You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”). All exempt animals must be licensed, vaccinated, and have identification tags (where applicable); must remain leashed or caged (where applicable), and under a non-Vistara Sports responsible person’s control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk. The animal’s owner must promptly remove animal waste and is liable for any damage caused by the animal.
  • Damage to facility – You may not damage the facility in any way, including but not limited to any damage to, or theft of, exercise equipment, towels, sports surface, walls, supplies, or other facility property. If you, or a guest, youth member, or junior member on your membership damages the facility, you are liable and must pay for the damage caused and your membership may be terminated.
  • Non-members – Vistara Sports facilities and its programs, services, amenities, benefits, classes, and events are for members only. Non-members who wish to use the facility must purchase walk-in or guest pass or daily pass and must sign in a waiver form or register at the front desk.

Membership Policies

Vistara Sports offers various memberships, including memberships that afford facility access and memberships that provide access to our online resources. Our memberships, amenities, facility or premise access (in whole or part), benefits, programs, services, classes, and events and their respective Dues and/or Fees, if applicable, whether current or designated in the future, are subject to change or termination at any time and may be subject to separate Dues and/or Fees for usage, availability or access. Vistara Sports retains complete control over all matters affecting or relating to its members or memberships, including but not limited to any separate Dues and/or Fees charged for facility or premise access (in whole or part) or online resource access, promotions, or documentation or information that may be required of members or guests such as proof of co-habitation, familial/guardianship status, age, or residency.

Members:

  • Primary Member. The designated Primary Member is typically the person purchasing the membership. The Primary Member may exercise the following rights: cancel the entire membership, change the Monthly Payment Method, add or subtract Additional Members, correct or update membership information, obtain his or her own membership information, and make payments on the membership.
  • Additional Member. All other members other than the Primary Member are considered Additional or Family Members. The classification of an Additional Member may require proof of cohabitation, familial guardianship, age or residency.

Membership Access:

Facility Closure or Access Restrictions – We reserve the right to close or restrict access, without advance notice, to any area of or the entire facility or premises for any reason, including but not limited to closures or restrictions related to construction, remodelling, repair, or maintenance (whether planned or unplanned) or for health or safety reasons, including but not limited to weather, natural disasters, power outages, infectious disease outbreak, pandemic or epidemic, and medical issues. Updates on such closures may be announced on Vistara Sports website. Your obligation to pay membership Dues and/or Fees is not dependent upon usage, availability, or access to the facility.

Certain Spaces or Additional Services – We may restrict access, and/or charge separate Dues and/or Fees for access, to certain areas.

Freezing an account – You can request to freeze your account for a fee of $10. The freeze period is applicable for your billing cycle. You can freeze your account up to 5 months in a 12-month period. During freeze period, we will charge $10/month instead of your regular active membership monthly fee. During freeze period, your usage of facility is not allowed unless you pay the applicable walk-in fees. The 30-day membership cancellation notice is not applicable during freeze period.

Cancellation of Membership – Your membership cancellation request will require a minimum of 30-day written notice. Please send an e-mail to info@vistarasports.com with your request. A phone call to the front desk is not considered as a proof of submitting your 30-day membership cancellation notice. If your membership account is in freeze period, then your 30-day membership cancellation notice will begin after the freeze period ends.

Membership Changes and Information – Subject to applicable restrictions, the Primary Member and other authorized Additional Members may make changes to or obtain information about the membership after you have joined Vistara Sports, such as changing your Monthly Payment Method, adding or removing members, or upgrading or downgrading membership access. We may charge a membership change fee to make changes to your membership. We may collect service or separate fees on or about the date you make the membership change, or on the next scheduled draft from the designated bank account or credit or debit card on file for your membership. Fees are subject to change by Vistara Sports at any time. To make a change to or obtain information about your membership, please visit the Front Desk.

Without valid legal process, members or guests may not obtain other private, confidential, privileged and/or proprietary internal business information, including but not limited to incident reports, video surveillance footage, or membership-related photographs. Please direct any subpoena or other legal process requesting such information to the Vistara Sports administration. We reserve the right to disclose such information in our sole discretion to aid the law enforcement process or as otherwise required or permitted by law.

Option to Change, Convert or Resume a Membership – Without any obligation, and in its sole discretion, Vistara Sports may afford you the option to change, convert, or resume any membership relationship you have, or may have had, with Vistara Sports, subject to your continued acceptance of the terms and conditions in this Agreement or to the acceptance of new terms and conditions presented to you in a subsequent agreement or agreements, in addition to your agreement to the then-applicable facility Policies.

Use of Third-Party Products – To the extent that I utilize any third-party products and services in connection with the purchase of, including but not limited to, a membership, services and/or products, I agree to comply with all applicable terms or conditions of any agreement for such third-party products and services. I understand and agree Vistara Sports is not responsible for my use of or access to any third-party products or services.

Refund Methods

Unless otherwise required by law, we will issue refunds only to the payor as follows:

  • Credit/Debit Card. Payments made via credit/debit card will be refunded to the same account used at the time of purchase.
  • Cash or Check. Payments made via cash, check, or bank withdrawal will be refunded by means of check. Refunds for payments by check will be processed within 10 days.
  • EFT from Bank Account. Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a credit to the payor’s original bank account. Refunds will be processed within 10 days.
  • Gift Card. Payments made via gift card will be refunded to a Vistara Sports gift card.